Hello {{ $user->name }},
You have been asked to review the following call record:
Call ID: #{{ $call->id }}
Citizen: {{ $call->citizen->name ?? 'Unknown' }}
Phone Number: {{ $call->phone_number }}
Direction: {{ ucfirst($call->direction) }}
Status: {{ ucfirst($call->status) }}
Date/Time: {{ $call->started_at?->format('M j, Y g:i A') ?? 'N/A' }}
@if($call->duration_seconds)
Duration: {{ gmdate('i:s', $call->duration_seconds) }}
@endif
@if($call->notes)
Notes: {{ $call->notes }}
@endif
Please review this call and take any necessary action.